Privacy policy

At Dukaanwala, we value your trust and are committed to protecting your privacy. Please take the time to review our Privacy Policy. By using our services, you agree to the collection, use, and sharing of your information as described below.

Information We Collect

  1. Account and Profile Information

    • We collect basic details like your name, email address, phone number, and address when you register or interact with our platform.

    • Optional profile data may include your gender, city, and profile picture to personalize your experience.

  2. Listings and Transactions

    • Information related to items you list, purchase, or inquire about, including personal and contact details needed to facilitate transactions.

  3. Promotions and Campaigns

    • Participation in marketing promotions or campaigns may require personal details like your name and contact information.

    • Interaction data, such as ad views and clicks, is collected to improve our marketing efforts.

  4. Customer Support

    • Details provided during your communication with our support team, including requests, feedback, and follow-up responses, are recorded to enhance service quality.

  5. Website and Device Data

    • Automatically collected information includes your IP address, browser type, device details, and activity logs to improve platform functionality.

Cookies and Tracking Technologies

We use cookies, pixels, and local storage to:

  • Enhance user experience by saving preferences and login details.

  • Track site activity and measure the effectiveness of marketing efforts.

  • Provide tailored advertisements and content based on your interests.

You can manage cookie preferences through your browser settings. Disabling cookies may affect certain features of our platform.

How We Use Your Information

We use the collected information to:

  • Provide, improve, and customize our services, including managing user accounts and facilitating transactions.

  • Monitor activity on our platform to ensure safety, combat fraud, and prevent abuse.

  • Offer personalized experiences and targeted advertising.

  • Conduct research and analytics to enhance our offerings.

  • Communicate with users for service updates, customer care, and marketing purposes.

Information Sharing

We do not sell or share your personal information with non-affiliated third parties except as described below:

  • Service Providers: We may share your information with third-party logistics partners, marketing services, or payment processors to facilitate our services. These entities are required to adhere to strict confidentiality agreements.

  • Legal and Safety Obligations: Information may be disclosed to authorities if required by law or to protect against fraud, abuse, or other harmful activities.

Data Retention

We retain user data only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

Data Security

We take appropriate security measures to protect your data, including:

  • Encryption of sensitive information.

  • Restricted access to data within our systems.

  • Regular audits and monitoring to ensure system integrity.

Policy Updates

We may update this Privacy Policy to reflect changes in our services or applicable laws. We will notify users of significant changes via email or a prominent notice on our platform.

Your Rights

You have the right to:

  • Access, update, or delete your personal information by contacting us.

  • Opt out of marketing communications by updating your preferences.

Contact Us

For any questions or concerns regarding this Privacy Policy, please reach out to us at hello@dukaanwala.ae or through our customer support channels.