Help & answers

Frequently asked questions

Here is what happens when you find furniture you like.

Does completing checkout charge me?

No. Completing checkout sends an order inquiry. We only send a payment link after confirming that the item is available.

What happens after I send an inquiry?

Our team receives it and contacts you within 24 hours to confirm availability and discuss the next steps.

How do I receive the payment link?

After availability is confirmed, we send the payment link by WhatsApp and email.

When are delivery charges and timing confirmed?

Our Dukaanwala representative confirms both with you by WhatsApp or email when product availability is confirmed.

Where do you deliver and install?

We deliver only to Dubai, Abu Dhabi, Sharjah and Ajman for now, with installation where applicable to the item.

Can I ask about several items together?

Yes. Add multiple items to one cart and complete checkout once. Our representative will contact you about the items in that inquiry.

Still have a question? Email our team.